How InSyncer works
From first conversation to live integration. Every InSyncer deployment follows the same proven process — but every project is configured for your specific business.
Your ERP stays the source of truth. Shopify handles the storefront.
InSyncer keeps data flowing between your MYOB system and Shopify, in both directions, so nothing falls out of sync.
Source of truth
Storefront
Source of truth
MYOB → Shopify
Shopify → MYOB
Storefront
Software-with-a-Service
Most integration tools are self-serve. You install them, figure out the configuration, and hope it works. When something goes wrong, you're left to troubleshoot the gap between two complex systems on your own.
InSyncer is different. You get a native Shopify app AND a team that knows both MYOB and Shopify deeply. We call this Software-with-a-Service.
What that means in practice:
The software
InSyncer is a real product, not a custom build. It's installed from the Shopify App Store, updated regularly, and tested across dozens of live integrations. The app handles the sync engine, the data mapping, the scheduling, and the error handling.
The service
The CyberWorkshop team handles everything the software can't do alone. We scope your specific integration requirements. We configure InSyncer for your business rules. We test against your real data. We launch it with you. And we support it after go-live, because that's when real-world edge cases appear.
Why it matters
Your MYOB system is configured for your business — your pricing rules, your customer structure, your inventory locations, your order workflows. A generic self-serve tool can't account for that complexity. We can, because we've done it 75+ times across every major MYOB product.
The implementation process
Discovery and Scoping
We start with a conversation about your business. What MYOB system are you on? What do you sell? Who do you sell to? How do orders flow through your business? We'll talk through what needs to sync, in which direction, and what business rules need to be applied. This results in a clear scope of work with timelines and pricing.
Typical duration: 1–2 calls over a week.
Configuration
We set up InSyncer for your specific environment. Product mapping between MYOB and Shopify. Pricing logic (retail, trade, promotional). Order routing rules. Customer matching. Payment method mapping. Everything is configured to match how your business actually operates. Your MYOB consultant handles the ERP-side setup (API user, search templates, custom tables where needed). We handle the Shopify side and the integration layer.
Typical duration: 1–3 weeks depending on complexity.
Testing
Before anything goes live, we run the integration in test mode. Real products, real pricing, real inventory checks, real test orders flowing through the system. We verify that prices match, stock levels are accurate, orders land in the right place in MYOB, and customer mapping works correctly. We fix what needs fixing before your customers see it.
Typical duration: 1–2 weeks.
Go-Live
We switch the integration to live mode. Depending on the project, this might be a quiet cutover or a coordinated launch alongside a new Shopify store. Either way, we monitor closely in the first few days to catch any edge cases.
Ongoing Support
Go-live is just the beginning. We monitor the integration, respond to issues, and adjust the configuration as your business changes. New product lines, pricing changes, additional Shopify stores, new payment providers — we handle the integration side so you don't have to. You have a direct line to the team that built it. Not a help desk — the same people.
Your team, your MYOB consultant, and us
You / Your Team
You know your business. You tell us how orders flow, what your pricing structure looks like, who your customers are, and what your pain points are. During testing, you verify that the integration matches your expectations.
Your MYOB Consultant
If you have an MYOB implementation partner (Kilimanjaro, Momentum, Avanza, Acclaim, or others), they handle the ERP-side configuration. API user setup, search templates, custom tables, and any Acumatica/Exo-specific changes. We coordinate directly with them throughout the project.
CyberWorkshop (InSyncer)
We handle the Shopify side and the integration. InSyncer configuration, data mapping, testing, go-live, and ongoing support. We're a Shopify Plus Partner and MYOB Premium Developer Partner, so we work on both sides of the bridge.
Ready to start?
Every project starts with a conversation. Tell us what you're working with and we'll let you know how InSyncer fits.