The business
Core Hygiene is part of the Tennex Health and Hygiene Group, providing hygiene services and consumables to commercial customers across New Zealand.
The challenge
Core Hygiene needed a more connected way to serve its growing B2B customer base. The business was looking for a solution that could manage customer-specific trade pricing, streamline order handling, and reduce manual reconciliation between systems. With multiple warehouses and a diverse trade network, they needed real-time synchronisation across pricing, orders, and inventory.
The solution
CyberWorkshop connected Shopify and MYOB Acumatica using InSyncer, enabling customer-specific B2B pricing to be pulled dynamically from the ERP. This created a single source of truth for pricing, stock, and order data.
Key elements:
- Automated order flow from Shopify to MYOB Acumatica
- Dynamic trade pricing synchronisation mapped to debtor accounts
- Customer tagging and account mapping for accurate pricing
- Multi-warehouse inventory visibility across the Tennex Group
- Removal of third-party pricing apps, reducing complexity and cost
The results
- 99% reduction in manual order-entry and pricing tasks
- 50% faster order turnaround with automated processing
- 75% improvement in pricing accuracy and fewer support enquiries
The foundation built through Core Hygiene supports future growth across the wider Tennex Health and Hygiene Group.